RETURN & REFUND POLICY
At Auric Jewelry, we want you to shop with confidence. Every piece is carefully inspected before shipment, and we make every effort to provide accurate descriptions and photographs so you know what to expect when your jewelry arrives.
14-DAY RETURNS
We accept eligible returns within 14 days of delivery.
To be eligible for a return, your item must be returned in the same condition in which it was received. Jewelry must be unworn, unused, unaltered, and undamaged, and must include any original packaging, tags, certificates, or other materials that accompanied the item.
To begin a return, please contact us at auricjewelry8889@gmail.com with your order number and the item you wish to return.
Please do not send a return without contacting us first. Unauthorized returns may not be accepted.
ESTATE & PRE-OWNED JEWELRY
Estate and pre-owned jewelry is unique and may show characteristics consistent with its age and previous ownership, including minor signs of wear.
We carefully inspect our estate jewelry and make every reasonable effort to accurately describe and photograph its condition before it is offered for sale.
Normal signs of age or wear that have been disclosed in the product description or photographs are not considered defects.
Unless an individual product is specifically marked Final Sale, eligible estate and pre-owned jewelry is covered by our standard 14-day return policy.
RETURN SHIPPING
Customers are responsible for return shipping costs unless an item arrives damaged, you receive an incorrect item, or the item is materially different from its description.
Because jewelry may be valuable, we strongly recommend that all returns be sent using a trackable and appropriately insured shipping service.
Auric Jewelry cannot be responsible for returned merchandise that is lost, stolen, or damaged while being shipped back to us.
Original shipping charges and optional expedited shipping charges are non-refundable unless the return is due to an error by Auric Jewelry.
DAMAGED, INCORRECT, OR MISREPRESENTED ITEMS
Please inspect your order promptly after delivery.
If your jewelry arrives damaged, you receive the wrong item, or you believe an item is materially different from its description, please contact us as soon as possible at auricjewelry@outlook.com.
Please include your order number along with photographs of the item and its packaging when applicable. We will review the issue and work with you toward an appropriate resolution.
NON-RETURNABLE ITEMS
We cannot accept returns for:
- Items specifically identified as Final Sale
- Gift cards
- Jewelry that has been worn beyond what is reasonably necessary to inspect it
- Jewelry that has been resized, engraved, repaired, altered, or otherwise modified after delivery
- Items damaged after
auricjewelry8889@gmail.com
Phone# 1-262-468-1809
